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Frequently Asked Questions

How do I raise a support ticket?

Click "Open Ticket Portal" and submit your issue with screenshot/file. Our team replies in the same ticket thread.

How do I track ticket status?

Use your ticket number and email in ticket portal, or login and track from your account view.

What are support hours?

Most requests are handled during business hours (Mon-Sat, 10 AM - 7 PM). Critical filing issues are prioritized.

Can I attach files in my ticket?

Yes! You can attach screenshots, PDFs, Excel files, CSV data, and more when creating a ticket or while replying.